Vice President of Operations

Poughkeepsie, NY
Full Time
Administration
Executive

Our Why: To Support Everyone’s Right to Thrive

 

Title: Vice President of Operations

Salary: $120,000 – $130,000 annual

Status: Full-Time, Exempt, 40 hours per week

Department: Operations

Supervisor: Chief Administrative Officer  

 

Function: The Vice President of Operations (VPO) is a strategic, mission-driven leader responsible for overseeing the day-to-day operations of a $25 million nonprofit delivering NYS Office of Mental Health (OMH) licensed Mental Health Outpatient Treatment & Rehabilitative Services (MHOTRS) and a broad array of human services/community programs. This position ensures service excellence, regulatory compliance, strong organizational culture, and operational efficiency aligned with the agency’s mission and strategic goals.

 

Position Requirements:  

  • Master’s degree in Business, Social Work, Public Administration, Health Administration, Nonprofit Management, or a related field preferred.
  • Minimum 10 years of progressive leadership experience in operations at a nonprofit, health, or social services organization; experience with NYSOMH and/or MHOTRS required.
  • In-depth knowledge of NYS OMH regulations, Medicaid billing, and evidence-based mental health practice.
  • Demonstrated track record of staff management, successfully managing program operations, regulatory compliance, and financial acumen.
  • Exceptional communication, interpersonal, and organizational skills.
  • Strategic thinker committed to mission, equity, and community impact.

 

Essential Requirements:

  • Ability to frequently and efficiently travel to Agency locations across three counties (Dutchess, Ulster, Orange).
  • Chairs committees as requested by the CAO.
  • Respond supportively to changes in programs and policies and take a broad view of one’s position by assuming additional responsibilities when the need arises.

 

This position is a member of the Agency’s senior Leadership Team and works in conjunction with the leadership  on agency-wide issues including program development and oversight, strategic planning, and budget oversight. Enthusiastically supports, practices, and communicates the agency’s Mission and Statement of Values.

 

Our Agency Values

Integrity - Being Honest and Trustworthy

Compassion – Extending Empathy And Understanding To Others

Hope - Believing In The Strength Of The Human Spirit And Heart, To Emerge And Thrive In The Face Of Challenge

Diversity – Promoting A Vison Of Community Comprised Of Wide-Ranging Assets

Respect - Treating All Individuals With Dignity And Without Judgement

Community - Recognizing And Reinforcing The Importance Of Our World As Being Comprised Of People Of Differing Strengths And Perspectives

Justice – Promoting Social And Economic Equity And Fairness

Quality – Striving For Excellence In Every Aspect Of Our Work

Our mission: To bring people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley

 

Position Responsibilities:

Operational Leadership

  • Oversee and optimize the operational aspects of the organization’s NYSOMH-licensed MHOTRS clinics, ensuring full compliance with Part 599 regulations and standards of care.
  • Manage all operational facets of community human services programs.
  • Develop and implement operational policies, systems, and processes for efficient, effective and consistent, high-quality health and social service delivery.
  • Ensure programs meet all licensing, contractual, legal, and audit standards (including HIPAA and Medicaid).
  • Analyze service data and outcomes for continuous quality improvement.
  • Oversee and optimize operational aspects of electronic health records, information technology and facilities management.

 

Strategic & Team Leadership

  • Collaborate with CEO and executive leadership to craft and deliver on the organizational strategy and annual operational plan.
  • Supervise and mentor a team of directors and managers, fostering a culture of accountability, excellence, and equity.
  • Champion talent development; oversee recruitment, retention, and performance of high-functioning operational teams.
  • Cultivate strong interdepartmental and cross-functional collaboration.

 

Financial Oversight

  • Partner with CAO and VPs of Finance to ensure robust budgeting, forecasting, and fiscal controls across operational units.
  • Optimize resource allocation, contract compliance, and cost-effectiveness.
  • Lead or support grants management and reporting per funder requirements.

 

Compliance & Quality

  • Maintain deep knowledge of NYS OMH Part 599 and any OASAS/DOH regulations impacting MHOTRS and other programs.
  • Ensure timely program audits, risk management, utilization review, and reporting.
  • Drive adoption of quality assurance and continuous quality improvement systems and evidence-based best practices.

 

Stakeholder Engagement

  • Represent the organization with funders, regulatory agencies, partners, and the community.
  • Proactively address client, staff, and community concerns related to operations and program effectiveness.
  • Support board engagement, including providing reports and operational updates.

 

General Responsibilities

  • Attends and actively participates in Leadership Team Meetings; provides support and guidance to Leadership Team members in operational and administrative areas.
  • Attends program team meetings as appropriate.
  • Completes all work and reporting functions on time.
  • Ensures quality of customer service through continued assessment and improvement.
  • Supports, practices, and communicates the agency’s Mission and Statement of Values.
  • Interacts with stakeholders, clients, referral sources, co-workers, and others in a positive, client-oriented manner; provides a positive example of professional behavior in the workplace.
  • Adheres to the Agency’s Code of Conduct and Corporate Compliance Plan.
  • Makes regular reports to the Board of Directors and Board Committees; provides education, information, and support as needed.
  • Performs other duties as required or assigned.
  • Performs all duties in a safe manner.

 

Skills and Abilities

  • Sound judgment
  • Quality improvement and change management skills
  • Computer literacy and tech savvy; Excel and operational software systems
  • Strategic thinking
  • Organizational skills
  • Client and Mission focus
  • Time management
  • Communication and public speaking skill
  • Collaborative style of management

 

#INDAD

Work Environment: Finance Department Office at the Family Partnership Center, 29 North Hamilton St Poughkeepsie, NY 12601.

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.

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