Health Information Technician

Poughkeepsie, NY

Full Time

Administration

Mid Level

Title: Health Information Technician

Status: Full-time, Non-Exempt, 40 hours per week

Supervisor: Associate Director of Health Information Management

Salary: $27.88 per hour

Schedule: Monday – Friday, Hybrid Schedule

Function:

The Health Information Technician (HIT) position functions as a member of the Health Information Management (HIM) team. The HIT plays a critical role in providing electronic health record support to the Behavioral Health department and is a key partner in the onboarding process. This position is also tasked with supporting the data analytics functions of the HIM team and Compliance.

Position Requirements:

Degree, certification or concentration in information management, research/analytics, health administration, or other related sciences.
Minimum two (2) years in data analytics and/or health information management.
Extensive experience with Microsoft Excel required.
Strong background with Electronic Health Records (EHR).

Benefits:

Medical, dental, and vision coverage.
403(b) retirement plan with employer match up to 5%.
Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
Group term life and long-term disability insurance.
Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
Supplemental insurance through Aflac.
Employee assistance program (EAP).
Pet insurance.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Position Responsibilities:

Health Information Management

Serve as a member of the Health Information Management (HIM) team.
Maintain client confidentiality and security of health information in compliance with HIPAA and other pertinent Corporate Compliance regulations.
Produce regular reports from EHR at scheduled intervals and distribute them to Behavioral Health Centers and/or other key stakeholders.
Collection, reporting and analysis of health information data as requested.
Auditing of compliance risk areas.
Act as lead for EHR support helpdesk, assisting end users with all facets of the EHR, coordinating with Health Information Analyst (HIA) or ADHIM for additional support.
Collaborate with the billing team for ongoing coordination of support.
Work in partnership with department supervisors or other program staff to resolve inaccuracies, errors and problem solve.
Test EHR upgrades regularly and document results.
Manage the onboarding and offboarding processes in conjunction with Human Resources and IT.
Create EHR profiles for Behavioral Health staff and manage access controls.
Manage Electronic Prescribing of Controlled Substances (EPCS) tokens and authentication.
Create training materials and provide general EHR training to new hires during onboarding.
Develop procedures for the department EHR manual and guides for utilizing the EHR.
Other duties as assigned.

General

Participates in organization-wide and organization-appointed committees in order to facilitate organization program initiatives and services to the community.
Responds supportively to changes in programs and policies and taking a broad view of one’s position by assuming additional responsibilities when the need arises.
Review, post and fully reconcile insurance and client payments through 835 file upload and manual entry including all necessary accounting functions.
Communicate the application of reconciled payments to the accounting information system.
Re-bill claims as needed and bill all payers in waterfall process.
Manage insurance denials, identify trends, reporting and communicating with appropriate staff.
Complete all levels of appeals adhering to the payer specific appeal requirements.
Respond to insurance requests for information including refunds, medical records, provider and client data.
Examines claims, charges and payments for compliance with agency, insurance and regulatory requirements.
Provide reporting on denials, unpaid accounts, payments and any issues impacting revenue.
Perform general billing duties including but not limited to: reconciling billed services; remittance processing, insurance denial follow up, collections and communicate billing and insurance issues to appropriate staff.

Essential Requirements

Technology proficiency (Windows, Microsoft Office).
Experience with Netsmart EHR system is highly desirable.
Knowledge of HIPAA Privacy and Security Rules.
Understanding of Medicare, Medicaid, and other insurance regulations a strong plus.
Knowledge of relevant healthcare regulations, ideally NYS Office of Mental Health.

Skills and Abilities:

Skilled communicator, both verbal and written
Flexible and adaptable in a fast-paced environment
Collaborative relationship development and management
Time management
Ability to work independently
Strong organization and multitasking abilities
Analytics and business acumen

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services, Inc. follows federal, state, and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.

Must be authorized to work in the United States without work sponsorship.

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