IT Specialist

Poughkeepsie, NY
Full Time
Administration
Mid Level

Our Why: To Support Everyone’s Right to Thrive

 

Title: IT Specialist

Status: Full-Time, Exempt, 40 hours per week

Salary: $24.04 per hour

Supervisor: Vice President for Corporate Compliance and Technology

 

Function: This position is essential in ensuring the efficient operation of IT services, user access, reporting and asset management within the organization.

 

Job Requirements:

  • Associates required, Bachelors preferred in Information Technology or relevant field.
  • Experience: Minimum three (3) years’ experience.

 

Essential Requirements:

  • Deep understanding of computer systems and hardware
  • Technology proficiency in software/applications (Windows, Microsoft Office, etc.)
  • Experienced trainer and training developer
  • Experienced in customer service – Tech Support Helpdesk preferred
  • Inventory Management experience
  • Familiarity with internet security and data privacy principles
  • Knowledge of data management and data security
  • Understanding of basic finance principles

 

 Benefits:

  • Medical, dental, and vision coverage.
  • 403(b) retirement plan with employer match up to 5%.
  • Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
  • Employee assistance program (EAP).
  • Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
  • Group term life and long-term disability insurance.
  • Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac.
  • Pet insurance.

 

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

 

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

 

Job Responsibilities:

Onboarding

  • Manage multiple account creations, equipment preparation, and scheduling with HR and hiring managers in collaboration with MSP.
  • Track new hires, internal position moves, terminations, and interns.
  • Ensure paperwork accuracy and completion with HR and hiring managers.
  • Manage IT asset allocation.

Orientation

  • Distribute equipment, set up and test accounts.
  • Develop and conduct IT training, including Security and Usage Manual, PII Protection, Outlook, Teams, SharePoint, OneDrive, OneNote.

Offboarding

  • Manage account terminations and follow-up processes.
  • Oversee equipment collection and reassignment.

Reporting

  • Track all expenses for licensed products, including contract pricing
  • Develop and distribute reports for finance to ensure proper allocations of IT expenses
  • Review invoices to ensure accuracy in contracted pricing, quantities, and alignment with approved project quotes.
  • Ad Hoc reports as requested. (i.e. – call reports)

Asset Management

  • Maintain an up-to-date inventory of IT assets, including hardware and software licenses utilizing Asset Panda software.
  • Conduct periodic onsite inventory assessments.
  • Track contracts and ensure compliance with software licensing agreements and renewals.

Phone System Management

  • Maintain a record of users and extensions within the phone system.
  • Work with MSP and agency staff (where applicable) to develop workflows and efficiencies in the IVR.
  • Coordinate phone system updates, changes, and troubleshooting as needed.

User Management

  • Maintain accurate records of onboarding and offboarding activities.
  • Manage user account access across IT systems to ensure security and compliance.

General Responsibilities

  • Provide ongoing end-user training and support as needed.
  • Assist with coordination and implementation of projects.
  • Participate in organization-wide and appointed committees to support program initiatives and services.
  • Respond proactively to changes in programs and policies, assuming additional responsibilities as needed.
  • Travel periodically to Agency locations in Dutchess, Ulster, and Orange County as required.
  • Additional duties as assigned.

 

Skills & Abilities:

  • Strong troubleshooting and critical thinking skills
  • Expertise in managing multiple tasks
  • Attention to detail and precision
  • Ability to work independently and as part of a team
  • Excellent diagnostic and problem-solving skills
  • Effective communication skills, including the ability to explain technical details to a non-technical audience
  • Flexible and adaptable in a fast-paced environment
  • Collaborative relationship development and management
  • Ability to work independently and as a team member
  • Strong organization and multitasking abilities
  • Analytics and business acumen

 

#INDAD

 

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.

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