Case Manager (SNUG)

Title: SNUG  Case Manager

Salary: $30.21 per hour 

Status: Non-Exempt, Full-Time, 35 hours per week

Supervisor: SNUG Social Worker

Schedule: Monday – Friday 9am – 5pm.  

Function:

The SNUG Case Manager will assist the social work department in providing case management services to victims of crimes. This is inclusive of but not limited to: providing direct service to clients such as navigating systems with which clients may interact, meeting basic needs, working towards long-term goals, applying for compensation through the Office of Victim Services (OVS), and connecting individuals to educational/vocational services.

Qualifications:

• Associates degree from an accredited university
• Experience working in the social services field
• 2+ years of experience working in or near the SNUG target area(s)

Position Responsibilities:

• Work as an onsite case manager and member of the SNUG team in order to support victims of crime affected by community violence  

• Manage the site’s referral resource database and create relationships with local agencies and service providers  

• Assist victims of crime to navigate systems including providing court advocacy and transportation to medical appointments  

• Work with the SNUG staff and assist them in providing case management services to their high-risk program participants 

• Respond with SNUG team to violent incidents in the community, attend SNUG outreach events, and make home visits to victims and families when appropriate  

• Develop relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services  

• Maintain a sufficient caseload of clients at any given time  

• Adhere to all documentation and database requirements and accurately track work in accordance with VOCA reporting standards  

• Willingness to travel to trainings and conferences including an initial week-long training that may require overnight travel within NYS, and a biannual two-day conference in Albany  

• Be available to support SNUG team in emergency situations regarding incidents with staff or participants  

• Ability to work flexible hours (evenings and weekends) when necessary  

• Meets with supervisor for weekly supervision 

• Communicates effectively and on an ongoing basis with supervisor and SNUG team 

• Exercises appropriate judgement when completing job duties 

• Maintains records of activities and submits documentation on a timely basis and as requested 

• Other duties as assigned 

Skills and Abilities:

• Cultural competence and ability to relate to a wide variety of audiences. 

• Community Organizing abilities. 

• Crisis Management and trauma-informed practices. 

• Compassion and empathy for participants’ needs and possess strong advocacy skills. 

• Knowledge of public, private and, community agencies that may be utilized to serve participants of the program. 

• Aptitude for completing administrative tasks and ‘out of the box’ thinking and resourcefulness. 

• Demonstrates effective time and self-management skills 

• Ability to adapt quickly to changing circumstances 

Essential Requirements:

• Flexible hours and can travel to different sites, attend community meetings, community partner offices, and out of area trainings as scheduled. 

• Schedule may be adjusted to meet program needs, based on written Supervisor approval. 

• Must be reachable outside of office hours, if needed. 

• Possess valid driver’s license. 

• Strong computer skills, particularly with the Microsoft Office suite. 

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:
Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.

Our Agency Values:

Integrity - Being honest and trustworthy

Compassion – Extending empathy and understanding to others

Hope - Believing in the strength of the human spirit and heart, to emerge and thrive in the face of challenge

Diversity – Promoting a vison of community comprised of wide-ranging assets

Respect - Treating all individuals with dignity and without judgement

Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives

Justice – Promoting social and economic equity and fairness

Quality – Striving for excellence in every aspect of our work

Please be aware that the schedule is subject to change throughout the year based on supervisor discretion, programmatic needs, and school needs. Flexibility in working hours is required to meet the needs of the program and community.

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.